Message Blink is a Salesforce SMS and WhatsApp messaging app built to help businesses communicate with customers directly from Salesforce CRM. It eliminates the need for third-party tools by allowing teams to send, receive, and manage text messages within Salesforce while keeping every conversation linked to customer records.

Sales teams use Message Blink to follow up with leads, confirm meetings, and send reminders. Marketing teams rely on it to run bulk SMS campaigns, share promotions, and deliver timely updates. Support teams use Message Blink in Salesforce Service Cloud to handle customer conversations, case notifications, and service alerts through SMS and WhatsApp.

The app supports one-to-one texting as well as bulk and mass messaging from Salesforce list views. Messages can be personalized using Salesforce data, ensuring relevant and meaningful communication. Two-way messaging allows customers to reply directly, with responses automatically stored inside Salesforce for complete visibility.

Message Blink also supports automated SMS workflows, enabling businesses to trigger messages based on Salesforce actions, processes, or customer behavior. This makes it easy to send appointment reminders, order updates, follow-ups, and status notifications without manual effort.

WhatsApp messaging support allows businesses to reach customers on their preferred channels while keeping all communication centralized in Salesforce. Message tracking and reporting help teams monitor delivery, responses, and engagement.

Designed for reliability and compliance, Message Blink helps businesses improve response times, increase customer engagement, and simplify communication while fully leveraging their Salesforce investment.